Booking Help
Help with making and changing bookings
FAQ
- I purchased tickets during lockdown, how do I reschedule my visit?
- I have an open-dated gift voucher, how do I book this in?
- How do I book for a Carer/Companion?
- How do I enter a promo code?
- Do I have to pre-book?
- I'm trying to book for today, but there are no times available?
Online Booking Help
- I've booked the wrong tickets, what can I do?
- I may have two bookings, what do I do?
- I'm unsure if my booking has been successful - what do I do?
- Why am I booking into a time slot?
- What if I'm running late for my time slot?
- I have received an error message when making a booking?
Tickets & Confirmations
- How can I collect my tickets?
- Do you offer an e-ticket/print@home option?
- I do not have the card used to purchase my tickets, what should I do?
- What identification is accepted when collecting tickets?
- Can I change the name on my booking?
- I have not received my Print@Home tickets/the PDF is corrupted, what should I do?