Help Centre
Welcome to our Help Centre. Here you'll find all the answers to our frequently asked questions. Simply type your question into the search bar and we will find the most relevant pages to assist you with your enquiry. Should you require further assistance please select an alternative channel to make contact with us.
Live Chat
We offer live chat (subject to availability) between 9am - 5pm.
When Live Chat is available, you will see a "Chat" button in the bottom corner of the screen when you are accessing our Help Centre.
General Questions
Do you have a question about your tickets?
Contact us using our contact form here or call our Call Centre on 02 9333 9200.
Experiences
Have you got a question about your animal experience booking?
Anything related to the Shark Dive Xtreme, Penguin Passport, Glass Bottom Boat or Behind the Scenes experiences please email experiences@melbourneaquarium.com.au
Please note: Bookings staff hours are Monday-Friday 9:30am-4pm
Events
To book or enquire about hosting an event at SEA LIFE Melbourne, please email events@seg.melbourne
Donation Requests
Want to apply for tickets for your organisation? Please head to our Donation Requests page.