Oh no! Sorry to hear about the technical difficulties!
Please submit an enquiry form here. Once this is completed a customer representative from Magic Memories will be able to directly assist you with locating your photos. Please be aware that Magic Memories are a partner company of ours and we do not have direct access to your photos.
Be sure to check the rest of our FAQ here. If you have a question that we have not answered, please do not hesitate to reach out to us!