Welcome to our Help Centre. Here you'll find all the answers to our frequently asked questions. Simply type your question into the search bar and we will find the most relevant pages to assist you with your enquiry. Should you require further assistance please select an alternative channel to make contact with us.
We offer live chat (subject to availability) between 9am - 5pm.
When Live Chat is available, you will see a "Chat" button in the bottom corner of the screen when you are accessing our Help Centre.
Do you have a question about your tickets?
Have you got a question about your animal experience booking?
Anything related to the Shark Dive Xtreme, Penguin Passport, or Glass Bottom Boat and Stingray Feed Viewing experiences, please email email@example.com.
Please note: Our bookings staff are working limited hours at this time.
We are not currently holding events at this time. If you are interested in our Private Dining experience, please email firstname.lastname@example.org.
Want to apply for tickets for your organisation? Please head to our Donation Requests page.
If your question has not been answered using any of the previous channels, please fill in the Contact Us form here and a member of our support team will be in contact to discuss your query further.